AGL Employee Experience App
AGL Employee Experience App

Improving the employee experience between all AGL staff

The Result

600+
users in the first month
Halved
time to capture hazards
Over 20
different services integrated

Overview

Large organisations can grow quite complex - sometimes, with too many tools in the environment, employees don’t know which to use for what, or that they existed at all.

AGL is one of Australia’s largest organisations, with almost 4000 employees. At this scale, even small changes could bring significant results to the business.

With a myriad of tools at their disposal, employees wanted simple, consolidated solutions - with easy UX. Between managing their workday with schedules, approvals, checks and socials, they don’t need added complexity in little things such as authentication every time a new tool is used.

We proposed aggregating essential tools into ‘One’ app to catch up to modern times. We can create a better UX with a mobile-first approach by leveraging native capabilities to enhance features, resulting in simple CX-driven solutions.

AGL Employee Experience App

Our Proposal

Platforms

Consulting

Design Workshop
User Interviews

Strategy & Innovation

User Research

UI & UX Design

UI & UX Design

Web & App Development

Solution Architecture

The Solution

01.
‘One’ app to aggregate key tools
Whether its updating statuses, checking approvals, sharing plans with others, we brought in different tools & services into a dedicated space where employees could find easily digestible information about AGL and manage to their liking.
02.
Mobile first approach
An approach that embraces core features and simplicity keeps our focus on the essential needs we uncover from talking with employees.
service-consulting

Consulting

Employee User Interviews

We started by interviewing a selection of employees to understand where their pain points were.

We got participants to take us through the systems and tools they used at AGL, which they considered the most important, the most frustrating and the most in need of improvement.



From our research, we were able to assess:

  • Feature viability
  • Prioritise feature rollout
  • Refine our design and labelling
  • Establish a baseline SUS score
AGL Employee Experience App
service-strategy

Strategy & Innovation

User Research & Testing

In addition to the interviews, we took them through an early prototype to validate our assumptions and to refine our feature list.

service-uiux

UI & UX Design

Foundational Features - Main Navigation

News swipe

To aggregate all of AGL’s news into one place, a News carousel was created. Users can swipe through to find the latest news, events and live events at AGL. The carousel also has the ability to be minimised if employees want a more feature-focused experience.

Feature list and sort

The feature list is the main engine of the Employee Experience App. It acted as a way to aggregate all the disconnect tools within the company and allow for more features to be easily added in the future. As many tools were being brought into the app, edit functionality was created to allow employees to personalise the feature list, from arranging where on the list features appeared to hide features they didn’t need.

AGL Employee Experience App
AGL Employee Experience App
Share With A Friend

The ‘friends and family’ feature combined a set of tools at AGL designed to help employees better communicate AGL’s purpose and value to their wider community. One way we did this is through the ability for employees to share a discount with those close to them. We streamlined this feature to enable quick sharing with friends through iOS’s native share functionality.

We get deep into the copy of the message we’re sending across too!

AGL Employee Experience App
AGL Employee Experience App
AGL Employee Experience App
Approvals

Increasing Manager Efficiency

In its previous state, approvals were done across seven different portals, depending on the approval type. We combined all of these into one centralised inbox to enable managers to spend less time doing admin and more time working with their team.

Prioritised Reminders

All approvals at AGL have mandatory response times. Previously managers had to manually check on these due dates leading to many missed deadlines lapses in permissions. In this app, we were able to create a system that prioritises the approval by the due date as well as a reminder feature for soon to expire tasks enabling managers to stay on top of their tasks and never miss a due date.

AGL Employee Experience App
AGL Employee Experience App
AGL Employee Experience App
AGL Employee Experience App
AGL Employee Experience App
Capture Hazards

Increasing Manager Efficiency

In its previous state, approvals were done across seven different portals, depending on the approval type. We combined all of these into one centralised inbox to enable managers to spend less time doing admin and more time working with their team.

Prioritised Reminders

All approvals at AGL have mandatory response times. Previously managers had to manually check on these due dates leading to many missed deadlines lapses in permissions. In this app, we were able to create a system that prioritises the approval by the due date as well as a reminder feature for soon to expire tasks enabling managers to stay on top of their tasks and never miss a due date.

AGL Employee Experience App
AGL Employee Experience App
AGL Employee Experience App
AGL Employee Experience App

Send us a message

Shoot us an email

hello@exodigital.com.au

Come find us

Level 12 / 360 Elizabeth St Melbourne, VIC 3000