Legal Firm

Digital transformation for Legal company

Legal Firm

Overview

This legal firm is based in Sydney and is a successful firm that advises a diverse range of clients.

This legal firm has implemented a document management system and print management solution that does not support the business's day-to-day operation.

Exo Digital was engaged to investigate the current state and recommend what is required to provide a better user experience across the business.

Legal Firm

Our Proposal

Consulting

User Interviews

Strategy & Innovation

User Research
Product & Business Strategy
Landscape Review
Technical Audit & Recommendation

The Solution

01.
Understand the current workflow
We completed interviews to enrich a contextual inquiry study with descriptions of tools, processes, bottlenecks, pain points, and how people perceive them.
02.
Identify common pain points
Exo collated research to personify certain trends and characteristics in the data to help picture and represent each staff group.
03.
Map gaps and opportunities
We identified key improvement areas involving document management, training and processes, internal communication, and printing/scanning on completing user research.
04.
Provide an effective approach and transition
We provided the next steps and best approaches to rectify document management organisation within the law firm.
service-consulting

Consulting

User Interviews

Our approach consisted of interviews with each stakeholder to understand how they were using the current technology and their problems.

At the same time, we investigated other legal firms and what the legal industry was experiencing concerning digitization.

Legal Firm
service-strategy

Strategy & Innovation

Personas

We collated research and personified certain trends and patterns in the data as personas.

Legal Firm
Pain Points

Exo Digital went to the market to investigate additional digital solutions to assist with the main problem areas based on the identified pain points.

Legal Firm
Implementation

The new system will also require new processes, and this change will need to be managed through strong communication and ongoing training and support.

Legal Firm

Send us a message

Shoot us an email

hello@exodigital.com.au