A legal firm based in Sydney, is a successful law firm that advises a diverse range of clients, including many high profile individuals and large publicly listed corporations. They act for small and medium-sized enterprises, small business owners, high net worth individuals, start-ups, trusts and funds. They are known for going out of their way to achieving a commercial outcome for their clients and have earned a reputation as the lawyers who will fight longer and harder than any others, specialising in class action lawsuits.
The legal profession has traditionally relied on paper-based files and manual systems to manage vast amounts of documents and information. This legal firm has made a step towards digitisation; however, the process has not been smooth. Many problems are causing their team to waste time and effort searching for and printing documents.
This legal firm has implemented a document management system and print management solution that does not support the business's day-to-day operation. There is duplication of documents, and the team struggles to find documents related to relevant cases. Exo Digital was engaged to investigate the current state and make recommendations on what is required to provide a better user experience across the business and create a seamless interaction with their clients.