Empowering administrators with self-services innovation

Empowering administrators with self-service innovation

Overview

Outcomes

Stakeholder insights

Prototyping solutions

Prototyping and testing

Services

Product Strategy & Innovation
UX + UI Design

Company size

50+ employees

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Overview

We partnered with CourseLoop to enhance their Curriculum Data Management (CDM) module, the core of their platform. Our goal was to address user feedback, modernise the user interface, and create a consistent, accessible design system.

Through a comprehensive UX refresh, we delivered a more intuitive and user-friendly experience, setting the foundation for future product innovations and ensuring CourseLoop’s platform meets the evolving needs of universities worldwide.

Our approach began with a deep dive into the existing user experience, identifying pain points and areas for improvement. We collaborated closely with CourseLoop to design solutions that were both impactful and feasible.

Outcomes

Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.
Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.
Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.
Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.

Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.
Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.
Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.
Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.

Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.
Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.
Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.
Empowered user autonomy
CourseLoop users now have the ability to manage their configurations independently, reducing the burden on support teams and speeding up the onboarding process.
Streamlined onboarding process
The Self Service Hub has made it easier and faster for new clients to get up and running, improving client satisfaction and reducing time-to-value.
Enhanced market competitiveness
With the introduction of the Self Service Hub, CourseLoop has strengthened its position in the market, offering a more flexible and user-friendly product that meets the needs of modern universities.
Increased client satisfaction
By reducing reliance on support and empowering users, CourseLoop has seen a significant boost in client satisfaction, with users appreciating the ease and efficiency of the new tool.
Foundation for future growth
The Self Service Hub not only meets current needs but also sets the stage for future enhancements, allowing CourseLoop to continue evolving and improving their platform.

Stakeholder insights

We conducted in-depth interviews with key stakeholders to identify pain points and define the vision for the Self Service Hub, ensuring it would meet the needs of its users.

Defining the product vision

Collaborating with CourseLoop’s leadership, we clarified the long-term goals for the Self Service Hub, aligning our design strategy with their vision for the product.

Understanding constraints

We engaged with CourseLoop’s engineering team early on to understand the technical limitations and opportunities, ensuring our designs were both innovative and feasible.

Understanding the onboarding process

We interviewed the implementation team to gain insights into the current onboarding process, workshop activities, and existing pain points, aiming to optimise the experience through the Self Service Hub.

Prototyping solutions

We developed a clear and logical information architecture, followed by detailed wireframes to create a strong foundation for the Self Service Hub’s design and functionality.

Structuring the hub

We created a well-organised information architecture, allowing users to navigate and configure their environments with ease, reducing complexity and confusion.

Wireframing core functionality

Detailed wireframes were crafted to visualise the structure and flow of Self Service Hub, ensuring key functionalities were effectively represented and easy to use.

Aligning design and strategy

By aligning wireframes with CourseLoop’s product strategy, we ensured that the foundational design would support both immediate needs and future expansions.

Prototyping and testing

We built interactive prototypes, conducted user testing to validate our designs, and expanded the hub’s capabilities to support CourseLoop’s long-term vision.

Creating interactive prototypes

We developed prototypes that brought our wireframes to life, allowing users to interact with the design and providing a platform for real-world testing.